Once upon a time there were three people: Everyone, Someone and Nobody. One day an important assignment had to be fulfilled. Everyone thought that Someone would take on that task. Although Everyone could fulfill the assignment, Nobody did it. That’s why Everyone got mad at Someone. It was his job, but now Nobody had done it! Everyone thought that Someone could have done the assignment, but Nobody had realized that Everyone could have picked it up themselves. At the end, Everyone accused Someone because Nobody did what Everyone could have done themselves. Well …………
This little story is very common in teams …Lacking ownership often is an issue. In Positive Performance Teams, Everyone realizes that Everyone has an responsibility … to at least coordinate whether something is properly addressed somewhere, and to take up initiative as much as possible. An other requirement for teams is to create clarity: about expectations and about what roles exist within the team, what the team goals are, hence what you are striving for as a team and what you stand for as a team. And about who will have which contribution and how Everyone can support each other in adding value. Because, if these things are not clear, eventually Someone always gets angry, because Nobody does the right things that would make Everyone happy.
Also,…..not unimportant: do you dare to hold each other accountable? Give each other feedback? In a constructive way? Because you know the difference between putting the team interest first and just simply venting your frustrations? So no critisizing disguised as feedback, but proper feedback to help improve performance?
Another helpful team aspect is that Everyone knows what their strongest sides are, so that Someone can always pick up the right role and task. And then it is no longer a bad thing that Nobody is dissatisfied.